Customer Services Assistant Casablanca

British Council Morocco is recruiting a Customer Services Assistant for its office in Casablanca. We are looking for candidates with excellent people skills and high levels of accountability to deliver strongly customer focussed services that meet the needs of both our internal and external customers.

The Customer Services Assistant will work with a country-wide CS team and will work closely with all British Council departments to provide accurate and relevant information to all British Council customers - face to face, by phone (Contact Centre) and by e-mail and social media. They will also promote and sell British Council products and services as appropriate and manage all Teaching Centre and Exams registrations and the related, delegated financial tasks to agreed policy.

Applicants need to have a pre-existing right to live and work in Morocco.

 Equality Statement

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

Child Protection

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

Disability

The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.  We are committed to employing disabled people. 

If you are interested, please click on the section below

Only Shortlisted candidates will be contacted for an interview.