British Council Morocco is recruiting a Customer Services Assistant.


Location British Council Morocco - Rabat
Salary Grade J/ 7000.00 MAD (Gross) Approx 6200.00 MAD (Net)
Duration One year fixed term contract
Closing date Wednesday 12 December 2018

Role overview

British Council Morocco is recruiting a Customer Services Assistant. We are looking for an enthusiastic professional profile, capable of delivering an integrated service to corporate standards which meets the needs of internal and external customers. Reporting to the Customer Services Officer, the Customer Services Assistant will work closely with all departments enabling them to meet their agreed targets. The post holder will provide accurate and relevant information to all British Council customers face to face, by phone (Contact Centre) and by email and social media and to promote and sell British Council products and services as appropriate. To participate in all student registrations and placement testing sessions and to manage all the related delegated financial tasks to agreed policy.

 Applicants should have a relevant degree in any field/University Graduate and at least one year work experience in customer service, in addition to a proven experience in cash collection and/or reconciliation. A good level of speaking and writing in English (English: Pre intermediate A2 level / Intermediate Level of written and spoken Arabic and French).

Applicants need to have a pre-existing right to live and work in Morocco.


Equality Statement

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

Child Protection

 The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.


 The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.  We are committed to employing disabled people. 


How to apply

If you are interested in applying please click on the section below.

Only short-listed candidates will be contacted.