Local Travel Provider- Morocco

The agreements should cover the following services for British Council employees and visitors. The services should include the below and suppliers can respond to any/all based on their capabilities:

Specifications for travel provider:

• Travel Booking Services (including air, hotel and visas)
• MICE Booking Services (venue finding and event management excluding exams) 
• 24/7 emergency advice / booking capability.
• On-line (Internet based booking tool) and off-line (telephone or email) booking facility.
• Assistance with developing and maintaining a preferred hotel program for British council staff. 
• Processing of cancellations and refunds

Travel booking requirements:

• Air bookings (from Morocco), including domestic, international, and low-cost carriers for individual and group bookings.
• The travel provider must provide within 48 hrs a range of possible travel options ensuring the best cost-effective options are being proposed. 
• The British Council should receive regular updates on deadlines for cancellation and associated penalties (approaching cancellation periods) to allow adequate time for review and reaction.
• The travel provider must ensure timely communication of travel changes and update British council on any flight delays or cancellations.
• Free travel advice e.g. baggage allowances for various airlines or routes, airline rules for various special needs, overseas travel requirements etc.
• Visa advice / assistance for all nationalities.

Travel and MICE requirements:

• Hotel bookings, including local and international hotel requirements, for individual and group bookings.
• The travel provider should provide preferred rates with key hotels and venues.
• The supplier must negotiate favorable terms and conditions with hotels and venues (i.e. better cancellation policy, lower % deposit etc.)

The supplier must ensure that airlines, venues, and hotels meet the British Council required standards.

If you are interested, click here for more details of the tender in addition to all documents that can be downloaded.

Closing time: Thursday 15 August 2024 - 13:00 (UTC+ 00:00) GMT Standard Time

You can find below a step guide to register on suppliers portal - Intend Portal