Customer Services Manager-Morocco

British Council Morocco is recruiting a Customer Services Manager Morocco. We are looking for an enthusiastic professional, capable of operating in a key role. The post is based in Morocco Rabat and manages a team of 7 Customer Service Advisors (CSA) and is led by a Customer Service Manager (CSM) and Deputy Registrars to deliver integrated customer services which meets the needs of internal and external customers in line with British Council’s corporate standards and EDI policy.
The post holder will be required to work 2 days a week at the Casablanca office and is expected to manage scheduled weekly meetings and up-dates with all stakeholders, particularly Examinations and Teaching Centre Teams. This post requires proven working experience as a customer service manager. Applicants should have a relevant degree/certification in degree in Business Administration or related field, and a prior experience in providing customer service support function or proven competence in a sales focus role. A very good level of speaking and writing in English, Arabic and French is required (English: C1 Level / Fluent Arabic & French). 
Applicants need to have a pre-existing right to live and work in Morocco. 

Equality Statement

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies

Child Protection

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

 Disability

The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.  We are committed to employing disabled people. 

If you are interested in applying please click on the section below.
Only shortlisted candidates will be contacted.