British Council Morocco is recruiting a Customer Services Officer who will be based in Rabat.



Location British Council Rabat
Salary Grade H/9680.00 MAD (Gross)/8070.00 (Net)
Duration One year Fixed term contract
Closing date Wednesday 12 December 2018

Role overview

British Council Morocco is recruiting a Customer Services Officer/Assistant Registrar. We are looking for an enthusiastic professional person, capable of fulfilling the Customer Service and Country and Corporate Strategies of providing integrated services, increasing the number of satisfied customers and building effective and lasting relationships. The post holder will manage Rabat Customer Services team and the day to day timely provision of information to customers via face to face, telephone, social media and e-mail by being the main point of contact for enquiries handled by the Customer Services Assistants.

The post holder will act as Front Line Duty Officer (FLDO) for customer service issues, dealing with complaints’ and incidents on daily basis. Ensure full coordination with other Duty Officers (TC), and premises staff as required.

 Applicants should have a relevant degree in any field/University Graduate and at least two years work experience in customer service, in addition to a proven experience in cash collection and/or reconciliation. A very good level of speaking and writing in English, and French is required (English: Aptis Level B1 / Pre-advanced and French: C1 Level/Arabic: Intermediate Level of written and spoken Arabic).  Applicants need to have a pre-existing right to live and work in Morocco.

Equality Statement

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

 Child Protection

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.



The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.  We are committed to employing disabled people. 






How to apply

If you are interested in applying please click on the section below.

Only short-listed candidates will be contacted for an interview.